8 Best Knowledge Base Builders 2022

A knowledge base is a repository where info is stored, organized, and then shares. Your customers can use the knowledge base for everything they need to know about your product and service.

On the other hand, an internal knowledge base software is used to allow employees to collaborate and distribute all company knowledge and information internally.

The main benefit of creating and sharing your knowledge base to your audience is that it allows you to provide in-depth and on-demand information and answers to your customers and website visitors without needing to engage your customer support reps. 

If you want to use a knowledge base, no matter if it’s internally or externally, you need to create one. The easiest way is by using a knowledge base builder.

As there are a lot of different knowledge base builders in existence, choosing the right one can take time. In this post, we will be exploring the best knowledge base builders that are currently available on the market.

Knowledge Base Builders: Our rating system

Here is how we ranked all the knowledge base builders on this list:

• User experience: How easy is it to use the app
• Standout features: What are they and are they any good
• Pricing: Does the app justify its price
• Customer support effectiveness: How good is the company’s support

Without further ado, let’s take a look at the 5 best knowledge base builders.

 

1. Helpjuice

Helpjuice is a knowledge base builder designed to help you scale your customer support and collaborate with your team.

Helpjuice is designed to help you scale customer support and deliver instant knowledge to both your team and your customers using a knowledge base.

Advantages of Helpjuice

Some of the most popular features of Helpjuice include: 

• Limitless authoring and formatting – This feature allows you to easily format text, upload, and manipulates images, videos, and other formats.
• Analytics  –  Using this feature, you can easily see how many people have read your article, and if they have found it helpful. 

Other interesting features of Helpjuice include content privacy, article history, structured content, and author collaboration.

Shortcomings of Helpjuice

At the moment, the admin dashboard could have a bit more features and tweaks. Also, there are not too many options to customize the software, and the user experience could be improved.

Helpjuice’s pricing

Helpjuice is one of the more expensive knowledge base builder software on this list, especially when compared with Document360 and other similar software. 

It starts at $120 per month for up to 4 users for the Starter plan and goes up to $499 per month for unlimited users for the Premium Unlimited plan.

Helpjuice’s ratings as a knowledge base builder

• User experience: 4/5
• Standout features: 4/5
• Pricing: 3/5
• Customer support effectiveness: 5/5

Total: 4/5

 

 

2. ProProfs Knowledge Base

software is an easy-to-use and versatile tool that helps you create both public and private knowledge base with equal ease. Whether your aim is to provide customers with self-service support at scale or promote knowledge sharing in the workplace, this simple knowledge base builder has got you covered. 

Advantages of ProProfs Knowledge Base

This simple yet powerful knowledge base tool comes packed with the best-in-class features to boost your customer support and team collaboration. Here are some of the significant benefits it provides: 

• Beautifully-designed Templates – There are over 40+ knowledge base templates that you can pick from and customize to your unique requirements. 
• Code-free functionality – You don’t have to be a coding genius to use this tool. All you need is a powerful internet connection and a good device to work with this software. 
• Easy online editor – The tool’s WYSIWYG editor is super easy to use and helps you write, edit, and publish articles in minutes. 
• Robust reporting – Built-in reports help you unlock useful insights into which articles are doing well and which ones need improvement. 
• External integrations – ProProfs Knowledge Base integrates seamlessly with popular tools like Zendesk, Google Analytics, Slack, and many others. 
• In-house integrations – The software also works well with sibling tools – ProProfs Help Desk and Live Chat, thus providing a holistic customer support solution. 

Shortcomings of ProProfs Knowledge Base Software

ProProfs Knowledge Base has amazing features, except that it doesn’t allow you to export articles to MS Word and control different versions of your knowledge base. 

ProProfs Knowledge Base Pricing: 

ProProfs Knowledge Base comes with a 15-day free trial period that gives access to all its premium features. Its pricing starts from $30/author/month for the Essentials plan and goes up to $40/author/month for the Premium plan. It also offers an Enterprise plan that offers more customizations, advanced reporting, and much more. 

ProProfs Knowledge Base Ratings as a Knowledge Base Builder

• User Experience : 4.6/5
• Standout Features: 5/5
• Pricing: 5/5
• Customer Support Effectiveness: 5/5

Total: 4.9/5

 

 

3. Document360

Document360 is a self-service knowledge base software designed to help you easily create, collaborate, and publish knowledge bases for your SaaS products and software projects. 

Document360 is a knowledge base builder on a mission to address and fix the gaps found in all other help knowledge base tools that are available on the market.

Advantages of Document360

With this knowledge management software you can easily create and manage knowledge-base articles. Some of the standout features of this knowledge base builder include:

• Versions – This features protects your content from accidental changes.
• Advanced search – Use this feature to easily find a list of suggested articles while you type.
• Markdown support –  This feature allows you to write and format your articles even faster.
• Callouts – Use this to easily alert your readers about important info and tips.
• Categories and subcategories – This features allows you to create a better structure for your articles

Shortcomings of Document360

Even though Document360 is a great app to use, it can be a little bit hard to onboard and start using it. However, this is not necessarily a bad thing, it just means that Document360 is a complex software. Other than that, this knowledge base builder is great.

Document360’s pricing

If you choose Document360, there is a 14-day free trial to help you get started. As far as the pricing of this knowledge base builder is concerned, it starts at $49 per project per month for the Startup plan, and goes up to $499 per project per month, for the Enterprise plan.

Document360’s ratings as a knowledge base builder

• User experience: 4.5/5
• Standout features: 5/5
• Pricing: 5/5
• Customer support effectiveness: 5/5

Total: 4.87/5

 

4. HelpCrunch

HelpCrunch is a customer communication platform that combines many customer support tools including help desk, live chat, knowledge base, email marketing, and more. 

This knowledge base builder is designed to help you scale your support, sales, and even marketing using their all-in-one toolset.

Advantages of HelpCrunch

Even though HelpCrunch is a robust and complex app, we will only focus on the features of their knowledge base software. The best knowledge base features of HelpCrunch include:

• WYSIWYG editor – This feature allows you to easily create and edit help articles using a visual editor that allows you to add images, videos, tables, and publish new articles quickly.
• Categories and sections – HelpCrunch allows you to build a well-structured hierarchy of all your knowledge base articles to get a clear overview of how they perform.

Other interesting features of this knowledge base builder include smart suggestions, reports, customization, and metadata editing.

Shortcomings of HelpCrunch

The interface is a bit slow at times and the mobile app does not work at certain times, so it may seem to your customers that you will not respond to them. Also, the pricing drastically increases for each user, meaning that it is not possible to have more than one person use chat simultaneously for the same price.

HelpCrunch’s pricing

HelpCrunch starts at 29€ per month per team member for the Standard plan. There is also a 49€ per month per team member Premium plan and a custom Enterprise one.

HelpCrunch’s ratings as a knowledge base builder

• User experience: 4/5
• Standout features: 5/5
• Pricing: 2/5
• Customer support effectiveness: 5/5

Total: 4/5

 

 

5. Hiver

 

Hiver is the world’s first multi-channel customer service platform built for Google Workspace. With Hiver, teams can manage support queries via email and live chat, right from the comfort of Gmail. They can assign, track, and collaborate on queries without having to learn a new interface. You manage customer conversations right from your respective inbox.

Hiver also enables companies to empower their customers to self-serve, through Hiver’s Knowledge Base feature. Your support team can easily build, host, and monitor a centralized library of help articles – answers to FAQs, instructions, and guides – that’ll be super helpful for your customers and reps.

Advantages of Hiver Knowledge Bass

Hiver’s knowledge base encourages self-service. It helps companies create multiple FAQs and segregate them into distinct categories. This way, customers can easily find what they are looking for. Another huge benefit is that it reduces the volume of support queries for your team – ensuring agents spend more time on critical tasks. 

Key Features of Hiver Knowledge Base 

• Custom Domain: Ensure consistent brand experience across your knowledge base using a custom domain like help.yourcompany.com.
• Design Customization: Customize your KB’s look and feel using your brand design elements

• • Code Snippets: Integrate third-party apps and chat widgets into your knowledge base to improve your support efficiency.

• Ticket Submission: Let your customers raise support requests from within the knowledge base in the event of unclear/missing answers.
• Search Bar: Allow your customers to navigate straight to a specific category instead of going through the entire knowledge base.

Shortcoming of Hiver

Hiver’s knowledge base is not compatible with teams that don’t use Google Workspace.

Hiver Knowledge Base Pricing

Hiver’s knowledge base is readily available for Hiver helpdesk customers. Apart from Hiver’s 7 days free trial, pricing starts at $15/month/user for the Lite plan, annually. For more powerful multichannel functionalities, such as automation and analytics, opt for Hiver’s Pro ($39/month/agent) or Elite plan ($59/month/agent).

Hiver Knowledge Base Rating  ratings as a knowledge base builder

• User experience: 5/5
• Standout features: 5/5
• Pricing: 4/5
• Customer support effectiveness: 5/5

Total: 4.8/5

 

 

6. Confluence

Confluence is a team workspace that allows you to create, collaborate, and organize all your work in one place. It can help you keep all your departments organized, and Confluence can also be a knowledge base builder.

Advantages of Confluence

The standout features of this knowledge base builder include:

• Pages – Documents that people can use to create, edit, and discuss their work- This is also the place for your help desk articles. 
• Templates – There are over 75 customizable templates for every team and workflow needs.
• Real-time editing – By using this feature, you can easily co-edit together in real-time and publish updates tracked with version history. 

Shortcomings of Confluence

Even though Confluence is a great knowledge base builder, it has a lot of features, but it is also complicated, which may discourage a lot of people from using it. 

With Confluence, you can easily get lost in what you create which could confuse some.

Confluence’s pricing

Confluence has three different plans – Free, Standard, and Premium. Standard costs $10 per month for up to 10 users and the Premium price starts at an average of $10 per user per month with a minimum number of users.

Confluence’s ratings as a knowledge base builder

• User experience: 3/5
• Standout features: 4/5
• Pricing: 3/5
• Customer support effectiveness: 5/5

Total: 3.75/5

 

 

7. HelpSite

HelpSite is easy-to-use hosted knowledge base software that allows you to create a FAQ site and help your users get answers to their questions.

Advantages of HelpSite

Standout features of this knowledge base builder include:

• Smart contact form – This feature auto-suggest articles as someone types their message. This allows users to get answers to their questions faster and save time for your customer support agents.
• Admin interface – By using this feature, you can easily populate your help site with answers to the most common questions and store other helpful information.
• Customization – This feature allows you to customize the layout and the style of your knowledge base to match your company’s brand.

Shortcomings of HelpSite

At the moment, HelpSite is limited to one level hierarchy for categorizing articles. Also, security is a huge concern and it is difficult to integrate and link articles.

HelpSite’s pricing

HelpSite is available in four plans with the most expensive one – Plus – being $99 per month. There is also a custom Enterprise plan for those that have special requests.

HelpSite’s ratings as a knowledge base builder

• User experience: 4/5
• Standout features: 3/5
• Pricing: 3/5
• Customer support effectiveness: 4/5

Total: 3.5/5

 

 

8. Acquire

Acquire is an innovative knowledge base software that helps you create, organize, and share your customer-facing help center resources to provide constant and consistent support.

It consists of an easy way to set up help resources that ensure that your customers get reliable answers 24×7 – whether it’s 2 in the afternoon or 3 in the morning. 

Advantages of Acquire Knowledge base

With the help of this knowledge base software, you can integrate with the rest of your customer service channels. This makes it easier for you to build and update your help center resources. 

• Create and publish in minutes – You can effortlessly create and publish knowledge base articles, FAQs, forums, how-to articles, video tutorials, or any content that can support your customers directly from the chat window. It even allows you to customize content with fonts and styles of your choice. And, in case you need to craft a branded knowledge base landing page, it can be done in minutes. 
• The power combo of knowledge and chatbot – You can now address repetitive questions using a chatbot that suggests relevant knowledge-based articles to customers without any help from a live support agent. 
• Integration with live chat – You can easily connect your knowledge base with live chat and offer automated assistance, capture requests, and auto-suggest articles on the go.
• Improve self-service with reporting – You can now categorize issues by topic. This way, you can quickly get insight into which support content is most helpful by enabling customer feedback on articles.
• Multilingual – Now is the time to break down the language barrier as the Acquire knowledge base offers helpful content in your customers’ native language. 

Shortcomings of Acquire Knowledge Base

At this moment, there’s hardly anything missing from Acquire’s knowledge base. If anything, there need to be more options to customize the software, improving the user experience.

Acquire Knowledge Base Pricing

Acquire is much more than a knowledge base software. It can work as a tool to upgrade your customer experience game to squash your competition.

In terms of pricing, it’s somewhere in between the top-most Knowledge base software and the bottom-most. 

There are three pricing options available: Teams, Professional, and Enterprise. Teams plan costs $90 per user/month, professional costs $120 per user/month, and for the enterprise plan, you need to reach out to the company to get the pricing details.

To know the features covered under each pricing plan, click here.

 

Acquire’s ratings as a knowledge base builder

• User experience: 4/5
• Standout features: 5/5
• Pricing:5/5
• Customer support effectiveness: 5/5

Total: 4/5

Conclusion

So there you have it, the best five knowledge base builders. All of these “knowledge base builders” are great, but the clear winner is Document360.

Document360 has the best overall features, it is also the most stable, and it has the best security aspects of all the knowledge base builders on the list.